Refund policy
Our returns promise
We want you to be completely happy with your order. You can return unopened products within 14 days of receiving your order.
What can be returned
Because our products are food, for hygiene and safety reasons we can only accept returns of items that are:
- unopened, with the original seal intact
- in their original packaging and in the same condition you received them
- within their best before date
Please include your order number or proof of purchase with your return.
What can't be returned
We are unable to accept returns of opened or partly used products, or custom and white label orders made to your specification. This does not affect your rights if a product is faulty, damaged or not as described.
How to start a return
Please email us at onlinesales@blazingltd.com with your order number and the items you would like to return. If your return is accepted, we will send you instructions on how and where to send your package. Returns go to: Blazing Limited, JB House, Gower Street, Farnworth, Bolton BL4 7EY. Items sent back without first contacting us cannot be accepted.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty, leaking or not what you ordered, contact us as soon as possible at onlinesales@blazingltd.com, ideally with a photo, and we will put it right with a replacement or a refund.
Refunds
We will let you know once we have received and checked your return, and whether your refund has been approved. Approved refunds are made to your original payment method within 10 business days. Please allow some extra time for your bank or card provider to process it. If more than 15 business days have passed since your refund was approved, please contact us at onlinesales@blazingltd.com.
Sale items and gift cards
Sale items can be returned on the same terms as above. Gift cards cannot be refunded.
